The response will always be, "our team will consider it." It was somewhat easy to navigate and had good customer service. Under the. " Trainerize is a web and mobile personal training software solution designed specifically for health clubs, fitness professionals, trainers, and their members. See Trainerize reviews from verified users. We are currently in the process of developing an in-app live-streaming workout feature many more exciting things! For more information about their certification and compliance, please visit the, We understand that you rely on the Trainer services to work and derive income for your coaching services. Stay tuned! Trainerize Bewertungen von verifizierten Nutzern. We’ll make sure European customers using Trainerize Pay automatically receive the required verification prompts if and when needed. in place, which covers many of the best practices as outlined by HIPAA. This system helps you manage all your day to day affairs at your fitness club enabling you to run all the operations with smoothness and lesser difficulties, and makes it possible to manage your club in a creative and personalized manner. :) - Team Trainerize. Complying with HIPAA has two components - privacy protocols and infrastructure security. Access to our production data and systems is highly constrained to key personnel. I signed a contract for 3 months training with online personal training called Trainerize in December 2017. We are currently in the process of developing an in-app live-streaming workout feature many more exciting things! I waited for over 1 week for their initial response, and still waiting a further 3 days for their 2nd response. Our infrastructure runs on AWS systems that are fault tolerant and for failures of individual servers. I have gotten to know the support staff in the executive department quite well, as well as the other staff on the technical side, and one person on the customer service side. Then nothing. Get the right Trainerize job with company ratings & salaries. It's free. We are currently in the process of developing an in-app live-streaming workout feature many more exciting things! Reasons for Choosing Trainerize. Customer service is frustratingly slow, it takes three days to get a response - even when you purchase an annual plan that promises "priority support" and a "dedicated customer service manager." Everyone at Trainerize is about making the online fitness experience better for both the professional and the end user clients. :) - Team Trainerize . I have people tracking their activity with fitbit or with other apps - but now they have to enter it one more time into Trainerize. We are so happy you like the ease of navigating with Trainerize and our Customer Service as well! We're committed to making Trainerize a highly-available service that you can count on. Search Trainerize jobs. Did you know you could have a Custom Branded App? :) - Team Trainerize. Each business’s data via API is strictly partitioned so another business cannot access your information. On February 26th, 2021, clients and trainers will find the mobile app has been slightly…. We are so happy you like the ease of navigating with Trainerize and our Customer Service as well! Good news! (habits, workout of the day, appointments) Stay tuned! Heads Up | Experience a Simpler, More Streamlined Trainerize App – Coming Feb 26, 2021 February 19, 2021 Mark your calendars! Customer Data and our source code are automatically backed up nightly. Good news! Trainerize provides users with the tools they need to track their clients' activity and progress, and also helps users easily create custom workouts and meal plans. In-app messaging lets you build communities, celebrate, and engage with clients and members. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected. Learn more . To review our contract with you and your clients, please see our, For additional information on the information we collect and how it may be used, please review our, We run Trainerize on the leading cloud platform, , the same platform that powers Netflix, Disney, Airbnb and NASA to name a few. This can play an important role in increasing customer retention, and in attracting new clients, which makes Trainerize a worthwhile investment if you're looking to grow your online peronal training business. We are so happy you like the ease of navigating with Trainerize and our Customer Service as well! Trainerize is a powerful personal training software to grow your business and reach more clients with online personal training, meal planning, in-app communication and workout tracking. User review of Trainerize. :) - Team Trainerize… • Enhance customer’s engagement with a booking feature, and push notifications • Chat live with your customers to quickly resolve issues, provide personalized customer support or simply keep in touch • Create the ultimate mobile shopping experience with a mobile shop • Create a login to the app admin for your team, so that they can all offer direct service to your customers, as and when needed • Actions … :) - Team Trainerize. Please use the web app to edit their training phase so it has a start and end date then you can schedule workouts. I've tried other apps like trainerize and train heroic and PTD blew them out of the park way back when I started using it in 2014. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. All data transmitted between the web/mobile app and cloud are secured via HTTPs. Will not be using again and would suggest anyone looking for a software to use go elsewhere such as trainerize, ptdistinction or truecoach. “TSR Customer” means a person who procures Services from the Vendor, including without limitation, by placing an order for a specific Usage Plan with the Vendor, thereby allowing access to, and use of, such Services by the TSR Customer and the related Trainers and Trainees, and “TSR Customers” shall be construed accordingly. The response will always be, "our team will consider it." Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected. Customer Data and our source code are automatically backed up nightly. :) - Team Trainerize. The features that get implemented are always what I need! The response will always be, "our team will consider it." Share and collaborate on work with your team in Zapier. First answer the question they asked, and then use the playbook to understand how to … Whether you want to expand your techniical skills or ramp up your business know-how, we've got you covered. Go through the trainerize.me checkout process. Your data’s security and privacy is extremely important to us. Good news! We are currently in the process of developing an in-app live-streaming workout feature many more exciting things! Francis Williams, personal trainer and group fitness instructor at BODYFIT Brighton, uses Trainerize along with Mindbody to train his clients online, specializing… Trainerize Customer Video: Francis Williams on Vimeo 33,196 open jobs for Trainerize. Deliver custom or group programs and nutrition plans right to your clients or members' phones—then track their progress in real time. The response will always be, "our team will consider it." - by Rossie We already conduct routine security audits for vulnerabilities and have a strict data security process in place, which covers many of the best practices as outlined by HIPAA. Then nothing. :) - Team Trainerize. If you want an app improvement, there has to be enough votes collected by the Trainerize community (which most users probably never take the time … Under the HIPAA Privacy Rule, "covered entities" (including health plans, health care providers, and health care clearinghouses) are required to use appropriate safeguards to protect the privacy of PHI. If you do require HIPAA compliance, we advise you seek out a HIPAA compliant solution specific for your industry. The customer service is phenomenal and you can tell that they really care about producing the best quality app possible. Provide your members with unparalleled 24/7 service both in your facility and at home with our comprehensive fitness management software. :) - Team Trainerize. Leading app for fitness professionals. Then nothing. Trainerize ist eine Personal-Training-Software und eine mobile Anwendung, auf die 75.000 Fitnessfachleute und Fitnessclubs weltweit vertrauen. (habits, workout of the day, appointments) Stay tuned! As a Trainerize customer, you'll gain special access and exclusive discounts on a collection of carefully curated courses, certifications, and education resources from leaders and experts across the industry. More features for the price and customer service. Our infrastructure runs on AWS systems that are fault tolerant and for failures of individual servers. They do not fall under the scope of HIPAA. Customer service is frustratingly slow, it takes three days to get a response - even when you purchase an annual plan that promises "priority support" and a "dedicated customer service manager." Everyone at Trainerize is about making the online fitness experience better for both the professional and the end user clients. Entering into a BAA will require us to hire an accredited accounting firm to perform costly HIPAA audits every year, which we will need to ultimately pass on to our end users. Vendor Response by Trainerize on 19/06/2020 Hi Karla, Thank you so much for your review and feedback! This is typically achieved by contractually obligating the service provider to adhere to HIPAA privacy and security rules through use of a Business Associate's Agreement (BAA) or Business Associates Contract. Trainerize Android latest 7.3.2 APK Download and Install. Erweitere dein Geschäft, steigere deine Einnahmen und erhöhe die Mitgliederbindung mit Online-Personal-Training, In-App-Kommunikation, Gruppentraining sowie Workout- und Ernährungsverfolgung. Pros: It was somewhat easy to navigate and had good customer service. All of these are much better platforms with better customer service. Customer service is frustratingly slow, it takes three days to get a response - even when you purchase an annual plan that promises "priority support" and a "dedicated customer service manager." We run Trainerize on the leading cloud platform Amazon Web Services, the same platform that powers Netflix, Disney, Airbnb and NASA to name a few. You'll then reach out to those customers, and help them discover a world of value Trainerize offers which they weren't even aware of; Customer Support:This is first priority, and you'll respond to customers using the playbooks. Seeing our customers succeed during tough times makes us BEYOND PROUD to be part of this industry! Trainerize solves the issue by helping you to track client progress discretely. (habits, workout of the day, appointments) Stay tuned! We are in the process of releasing a brand new version of the app (we invested over a year in rebuilding it from the ground up) that is going to improve the performance and overall stability of the app! Francis Williams, personal trainer and group fitness instructor at BODYFIT Brighton, uses Trainerize along with Mindbody to train his clients online, specializing… Trainerize Customer Video: Francis Williams on Vimeo Since they ask all clients to input thoughts or vote for ideas. -High intensity training with added strength. GetApp collects the most comprehensive reviews from verified users that can tell you more about the software features and value. Our managed hosting team staffs an around-the-clock on-call team to quickly resolve unexpected incidents. Our managed hosting team staffs an around-the-clock on-call team to quickly resolve unexpected incidents. Then nothing. As such, we will not sign BAAs as most of our user base are not HIPAA covered entities.If you do require HIPAA compliance, we advise you seek out a HIPAA compliant solution specific for your industry. Trainerize has been a life-saver for my business! Connect Trainerize + Zoho CRM in Minutes It's easy to connect Trainerize + Zoho CRM and requires absolutely zero coding experience—the only limit is … Customer service is frustratingly slow, it takes three days to get a response - even when you purchase an annual plan that promises "priority support" and a "dedicated customer service manager." Zapier's automation tools make it easy to connect Trainerize and Zoho CRM. Good news! Get your clients or members hooked on the personal training experience. We offer a templated design for your app store listing that can be customized so that the included screenshots … Confirm that you are buying what you want, and that it fulfills any requirements to qualify for the Trainerize promotion code you want to use. You can build your own training plans or use the ready-made templates if you like. If you have any questions about using your coupons online, please contact Trainerize.me Customer Service. The operations team is alerted in case of a failure with this system. Company February 19, 2021 Discover a Simpler, Improved Client App Experience. (including health plans, health care providers, and health care clearinghouses) are required to use appropriate safeguards to protect the privacy of PHI. Our CBAs are white-labeled mobile apps, powered by # Trainerize and personalized for your fitness business. The operations team is alerted in case of a failure with this system. Trainerize stellt eine Verbindung zu den besten … In the event you continue having doubts about which product will work best in your case it may be a good idea to examine each service’s social metrics. For more information about their certification and compliance, please visit the AWS Security website and AWS Compliance website. The software itself is basic and is swiftly falling behind its competitors, of which they are plenty. I love Trainerize is always updating the app to make the features even better. Get help and support for Trainerize on Zapier. Manage multiple teams with advanced administrative controls in Zapier. -24 hour customer service -Quicker results than regular/most workout plans -Goal is to keep your heart rate up in short bouts of time which is heightening the metabolism -Add weights to build lean muscle and develop a faster metabolism and a lean look. Once you've set up this integration, every new customer on Stripe will trigger it, automatically getting added to Trainerize as a new pending client, leaving you to fully activate them whenever you're ready (which will send out a welcome mailer with setup instructions). Ausführliche Erfahrungsberichte mit Vor- und Nachteilen zu Funktionen, Benutzerfreundlichkeit, Preis-Leistungs-Verhältnis und … If you have any questions that are not covered in these documents, or you need additional information, please contact us directly by submitting a request above. If it looks like Trainerize might not supply you with the features or sufficient level of customer support you need, it’s a good idea to consider other Trainerize alternatives offered by different companies that deal with Club Management Software. Everyone at Trainerize is about making the online fitness experience better for both the professional and the end user clients. As a Head Customer Support Manager (Trainerize Coach Manager), you will be responsible for providing high-quality and efficient customer service to customers through your fast-growing customer support team (currently 7 people increasing to 15 by end of next year). In addition to periodic and targeted audits of the Trainerize services and features, we also employ the use of continuous hybrid automated scanning of our web platform. We are currently in the process of developing an in-app live-streaming workout feature many more exciting things! All Studio apps include unique listings in both the Apple App Store and Google Play Store that you can use to attract new clients and sell more services. Also thank you for your feedback on our customer service - made our day :) - Team Trainerize I have gotten to know the support staff in the executive department quite well, as well as the other staff on the technical side, and one person on the customer service side. Coaching & App. We are so happy you like the ease of navigating with Trainerize and our Customer Service as well! Grow Plan: Starting from $4.5/month billed annually OR $5 month-to-month (Starting at 2 clients) Pro Plans: Starting from $18/month billed annually OR $20 month-to-month (Starting at 5 clients) Studio Plans: Starting from $54/month billed annually OR $60 month-to-month (Starting at 16 clients) View Pricing Plans Free Trial. Customer service is frustratingly slow, it takes three days to get a response - even when you purchase an annual plan that promises "priority support" and a "dedicated customer service manager." Good news! However, using a powerful system like Trainerize can give your business a more professional appearance, and can help provide clients with an exceptional customer experience. Could you email help@trainerize.com with more details on how that would look? We are so happy you like the ease of navigating with Trainerize and our Customer Service as well! Reply. Having paid for their service for over 3 years, not using it for over 1 of those, they are now almost impossible to contact about cancelling the subscription. I have gotten to know the support staff in the executive department quite well, as well as the other staff on the technical side, and one person on the customer service side. With Trainerize’s features such … The majority of businesses we serve are gyms and corporate wellness companies, or personal trainers, nutritionists and other fitness professionals. Good news! The response will always be, "our team will consider it." For instance Trainerize Twitter account has currently 2761 followers. We are so happy you like the ease of navigating with Trainerize and our Customer Service as well! Our infrastructure runs on AWS systems that are fault tolerant and for failures of individual servers. The majority of businesses we serve are gyms and corporate wellness companies, or personal trainers, nutritionists and other fitness professionals. Hire a Zapier Expert to help you improve processes and automate workflows. Trainerize bietet folgende Optionen für Kundensupport: Häufig gestellte Fragen, Online-Support, Telefon-Support, Forum, Wissensdatenbank, Video-Anleitungen as most of our user base are not HIPAA covered entities. Good news! Simple and easy-to-use, Trainerize allows fitness professionals to track meal plans, create a personal training program for each client, and communicate with the members in real time. Such metrics are usually an indicator of how popular a given service is and how extensive is its online presence. Bad customer service and avoidance of Whatsapp and text messages by Trainerize I only gave 1 star rating but it Trainerize deserves no rating what so ever. We can pass that on to the developers and they can get in touch with you if it is something they are going to add to Trainerize. We do want to share though, that research performed by the team at Mastercard indicates that businesses may see a slight (up to 11%) dip in conversion rates from European customers as they adjust to the extra step in the check-out process. (habits, workout of the day, appointments) Stay tuned! Reviewed on 2019/02/01. We are so happy you like the ease of navigating with Trainerize and our Customer Service as well! How to Restrict Adding and Editing Client and Trainer Information, Technical requirements for using Trainerize. In addition to sophisticated system monitoring and logging. We're committed to making Trainerize a highly-available service that you can count on. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with AWS Security Groups. To facilitate your customers most effectively, Trainerize also provides a vast library of videos from where you can learn and then teach your clients different exercises. HIPAA is the United States federal Health Insurance Portability and Accountability Act, which seeks to protect the confidentiality and security of healthcare information. You can review our current availability on our. Search our Trainerize help documentation, read tutorials, resolve common errors, and learn how to use Zapier. Read the Zapier blog for tips on productivity, automation, and growing your business. It is our policy that data does not leave AWS onto anyone’s local computer to completely eliminate any data leaks. Good news! Clients and trainers will download the app from the main Trainerize app store listing. You can review our current availability on our status page. Cons: NO group reporting for the challenge groups and no live training features in the app. Add the Item to your shopping cart. Then nothing. You can review our current availability on our status page. Cons. Prior to using Trainerize I was creating workout programs on excel sheets, video demonstration playlists on YouTube (which was a hassle in and of itself), and then delivering those programs and playlists via email. Or, you need to seek legal advice from a licensed attorney with appropriate expertise and authorization to practice in your jurisdiction what your exposure to HIPAA is and if continued use of Trainerize is coherent with your HIPAA risk profile fo a business of your size. In a matter of minutes and without a single line of code, Zapier allows you to automatically send info between Trainerize and Zoho CRM. By adding Trainerize to your personal training services, you can redefine the way you train with flexible options for online, in-person and hybrid training, thereby increasing your revenue streams. (habits, workout of the day, appointments) Stay tuned! Simple and easy-to-use, Trainerize allows fitness professionals to track meal plans, create a personal training program for each client, and communicate with the members in real time. Automate billing while easily manage memberships and staff. They do not fall under the scope of HIPAA. With the updates that have come since, it is a no brainer for the coaching that I do. The response will always be, "our team will consider it." Customer service is frustratingly slow, it takes three days to get a response - even when you purchase an annual plan that promises "priority support" and a "dedicated customer service manager." Membership Management. Customer Out-Reach:We obsess over churn, and figure out which of our customers are likely to churn. More than 75,000 trainers and fitness businesses rely on Trainerize to grow and market their services, manage their clients' training and nutrition plans, and build an online community. F. Welche Varianten der Kundenbetreuung bietet Trainerize an? Or, you need to seek legal advice from a licensed attorney with appropriate expertise and authorization to practice in your jurisdiction what your exposure to HIPAA is and if continued use of Trainerize is coherent with your HIPAA risk profile fo a business of your size.