Where Tide has made most effort is in integrations and functionality beyond a bank account / banking app. Moving from tide as soon as possible and going back to main stream bank. Hi there, I’m just starting up using Tide, and have some feedback on my first two experiences. Has been going on for 3 days.I sent details of my personal account and the same message came back twice asking for the invoices to prove where the funds came from (my own bank account)!This bank can be nothing but a poor stopgap before the proper banks start giving out accounts again. WRITE A REVIEW ★☆☆☆☆ 1 / 5. Starling and Metro Bank offer this, but Tide does not. People can just take money at random Tides awnser when you make contact. Its not about a silly £50 it’s there sly manor. Info here on integrating Tide with Xero. In this section, you’ll find lots of information and expertise about all things relating to banking and financial services in the UK. wheeler dealers. Tide's interface Geeta Mandalia is good, fast to respond, and explains well the procedure in opening up a business current account.Moreover, TIDE bank does not lock up capital. Applied to TSB and granted after 24 hours. Its like open season if you use your card to purchase. This insurance is absolutely essential as it protects your deposits up to £85,000 if your bank fails. Banking and finance is a fast-growing industry that’s in constant change. Seamless integration with existing accounting software and the ability to access and manage your account from your smartphone makes them a strong rival to established competitors. Write a review. This organisation is incapably slow in dealing with my funds deposited from my own bank account that I set the account up with in the first place.I need to pay a foreign exchange provider by 11am today using these funds or the rate will change and I will lose money and Tide are preventing business form working.Ultra slow responses and they cannot be spoken to on the phone. The employees are some sort of special: rude, arrogant and not helpful at all. Just gave up after waiting for 2 weeks. Do you agree with Tide’s 4-star rating? It does not constitute financial advice. Tide has a rating of 3.6 out of 5.0 stars on Trustpilot from over 5,000 reviews. Plus read advice, reviews, opinion as well as information about banking, money-saving tips and the products and services available to you. However, Tide is not a bank — a third-party provides its bank account — and so cannot lend customer deposits. I therefore have to use my personal Bank Account with a mainline Bank to … We are not the banking app called Tide! Had an incoming recurring payment blocked on a Friday which I’ve raised with Tide - no notification and no response from the bank till Monday late afternoon. Do you agree with Tide’s 4-star rating? It is a digital-only bank offering business banking services to companies registered in the UK. Have used Tidebank for 18 months and found it to be a good value and easy to use banking service It doesn’t offer the full range of traditional bank services but it’s proved great for normal everyday bankingThis is until I changed phones when it became a nightmare Their on line help is slow and standardised so if you have an issue they don’t seem to know how to fix it. There is also no immediate prospect of this situation changing according to Tide.If you need this facility DO NOT BANK WITH TIDE! They refused to waive any fees and made threats to take legal action if I did not pay this amount in full, despite my company closing down due to Coronavirus. tide.co Visit this website tide.co. GB ... Can’t really fault tide, although an online bank there is always support when needed. Tide Business Bank Account Review. Do not use this company, they will take whatever they can get, no matter your situation. It's not real bank. © 2021 Trustpilot A/S. Disclaimer: All content on this website is based on individual experience and journalistic research. We're CompareBanks and helping the UK to compare banks is our main mission. ‎Welcome to a smart business account. Otherwise a bank suited to the 21st century, it falls over *completely* due to not being able to send or receive international funds transfers using the IBAN/SWIFT system. TIDE customer service don`t care about their customers. App is clear and intuitive to use. Imagine going to the police someone has just robbed my money. Not only do we, All rights reserved. I don’t usually write reviews but the experience I received by Tide has been so outstanding I have to tell other small businesses how amazing the service is compared to conventional banks. It is a digital-only bank offering business banking services to companies registered in the UK. They may reply quickly ( on a god day) but hardly any solutions to any errors and I had many with them. Copyright 2020 CompareBanks™. I choose lloyds and loan on bank account next day . Cake aockers Start up biz I am and asking me stuff short of my dogs name. I have messages where they have threatened me to close my account because they are not happy with the way I condemned there sly methods.All being reported to the bank ombudsman Monday morning. Tide works with business finance company iwoca to provide Tide Credit. With Tide you can create a business bank account and get a sort code/account number in just a few minutes allowing you to start making & accepting payments. For example, Starling Bank, Revolut, and Monzo – the three main players in the UK space, all offer unique current accounts, debit cards, real-time notifications, transaction categorization, and industry-leading foreign exchange rates. Tide. If you’re looking for an alternative to established business bank accounts and would like a trustworthy and feature-packed challenger, Tide is the bank for you. You could even say that their focus on business banking and business loans means that they have more time to focus on you as a customer. !To make matter worse, I've been trying to contact the support team all day, but I've had no response, it is now past 4 pm, I started this whole process at 10ish. Tide is a new challenger bank headquartered in London. Yes. Firstly, I tried to send my shiny new Tide account some money from my old brick and mortar bank, only to have the transaction blocked by them (Halifax) as apparently Prepay Technologies Ltd is associated with fraudulent payments? Intrigued. Your card transactions are not safe. Tide are liars stay away!!!! Appalling attitude yet they think they have integrity and provide good service. Unmitigated disaster. The Tide App is also simple to set up and use. All rights reserved. 25% of customers rate it as 'Bad' with customers complaining about payment processing wait times and problems with opening accounts. Tide is growing at a phenomenal rate and as a result I have learn't an incredible amount over the past year. Freelancers can also apply, provided they have a UK address and are registered with HMRC. We're here to help whenever you're on the search for a new bank. You are better of with main stream bank where you can talk with a real person and voice your concerns and not have to wait a reply by message . Half of the time you're thinking communicating with an automated robot and they reply with the same phrases over and over. Trustpilot can be trusted as I send evidence in and my review is live again. I have ltd company and never been offer loan through tide. So far so good! It's a simple telephone call with any other bank but you can only message them via the app. Tide Reviews and Ratings. Tide Reviews 2,279 • Great . Compare the market with in-depth and impartial reviews. No Design is not as slick but unlike Starling, there is access via a browser. Tide is a great Bank account system and the staff are helpful. Keep on top of new developments in the world of money, banking and finance. I agree with nick walton.AVOID TIDE at all costs.Absolute disaster.Locked my account when I was moving money between accounts I operate some 6 weeks ago without any question or explanation.No one to talk to.No effective feedback. Never recommend this bank as they promise you both £50 and hide in there t&c’s what you have to do to get it . Read 1 customer review of the Tide Account - www.tide.co & compare with other Bank Accounts at Review Centre. tide.co. I’ve just started using TIDE and so far it’s been a blessing. Tide Account Reviews - www.tide.co Click here if this is your business. Good for 18 months until..... Have used Tidebank for 18 months and found it to be a good value and easy to use banking service It doesn’t offer the full range of traditional bank services but it’s proved great for normal everyday banking. This is a deal breaker for Tide… ! Customers who open a business current account with Tide receive a full UK sort code, account number and business Mastercard. This business is called Tidebank, named after my house, and is not the banking app called Tide. I have just been bullied by tide bank because I expressed my views about there sly manor. What we think. Tide also makes it easy for clients to pay you directly by using the ‘Invoice feature’, with simplified instructions that take you through each step of creating an invoice. Useful. It’s incredibly simple to get started with, and using the app to manage your finances is straightforward. At first glance Tide would be the PERFECT account for the tech savvy folk who are receiving money through a variety of income streams. Since the standard account is fre… Only the latest review will count in the company's TrustScore. My house is called Tidebank but its next to a tidal bank that is usually under water. Companies can add up to 35 cards per account for employee usage. I haven't spoken to anyone by phone today. I advise anyone with an issue regarding Tide to not bother with the app but just head over to Trustpilot, they will answer quickly and even if they don't, others can see your frustration and make an informed decision to NOT TO USE TIDE BANK. The primary focus of the company is to help business owners manage their money more time effectively. You have reviewed the wrong business. Required fields are marked *, Is this a review? Tide (Tide Platform Limited) is a UK financial technology company providing mobile-first banking services for small and medium-sized enterprises.It enables businesses to set up a current account and get instant access to various financial services (including automated bookkeeping and … Not recommended at all. You send them their request and then they would ask another and another. Your email address will not be published. After a month of toing and froing, they decided they couldn't help me, time wasters. One of the biggest frustrations with Tide, and it’s not really their fault, is that the account would appear to be incompatible with a number of international online payment providers. I would like to warn any body who is thinking about bank with this excuse of a bank they closed my account I am disabled and terminaly I'll they have kept over 5000 pound of my money i have been hospitalised with stress and depression over this they sent police to my house saying they was concerned for my life but still have no money sold my car I'm in debt so anyone u who is thinking of banking with tide be careful. 2016 saw the first Starling bank accounts in action, with the official launch (and Starling’s app) in early 2017. Tide is an app-only business account provider with 200,000 customers in the UK. Awful application. 60% of customers rate it as 'Excellent' with customers commenting on 'great service' and a 'stress-free setup of accounts'. Customer reviews. Starling is a challenger bank, founded in 2014. None of my comments apply to Tidebank. Note: If tide support reply to this, then they are just trying to make themselves look good, the reality is they have ignored emails for 5+ days at a time, then said I was outside of their ‘time-frame’. These sectors include: Tide does not charge a monthly current account fee, but there is a £1 fee per cash withdrawal and 20p per bank transfer. The startup, founded in 2015, was approved to issue Bounce Back loans in mid-May and lent over £50m ($62.8m) by mid-June. I would never recommend. On consumer review platform Trustpilot, Tide has recorded 3.7 out of 5 stars and a rating of Average, based on more than 5,000 reviews. Tide bank owner???? Im sorry we will need a letter off the robber before we can arrest him. To decide if Tide is the best business bank account for you, compare it against other products in our comparison table. Silly me for joining this bank. "We need a letter from the person or company" Erm let think WHAT REALLY no tide you are the bank i entrust to protect my money. Registered charities can also apply. We’re always working hard to get you the latest information about the best banks in the UK. Like Starling most of Tide's functionality is found on it's mobile app. As a product manager at Tide, I work alongside a fantastic engineering team on market leading initiatives which are paving the way for a new era of business banking. So a couple of hours ago I resorted to Trustpilot (which is why I'm here again), the response from Trustpilot took......wait for it.......34 minutes.......but yet on the customer service app, it has taken over 360 minutes for no response!!!!!!! Tide is a new challenger bank headquartered in London. Pros. Firstly they decided to stop letting me bank with them without a explanation then when sending my money back they are taking long and not replying to me I sent my details to send my funds to on February the 8th and I still haven’t received a update this is unacceptable. Didn't give me a reply for 3 weeks. They should give bounce back loans to companies to help survive covid19 and they just choose few best companies to give loan . There are no charges for early repayments. For the latest news about financial services, money and updates from the UK’s banking institutions, read on. Your email address will not be published. AVOID !!! I can’t agree with the above comments. Always check Ts&Cs. In summary, there’s often very little to separate challenging banking apps. I am now being requested that I pay them £1,000, despite this being almost entirely made up of their own fees for a service I was unable to use. On Trustpilot, Cashplus received a mark of 4.5 out of 5, and a rating of Excellent, from 1,400 feedback posts. The only reason it is a 3 is that I am using a Merchant Pay system and Amazon Pay wont accept Tide as a charge back account. Tide has identified several sectors that it considers ‘high risk’ and does not provide services to companies in these industries. I have found Tidebank so far to be very easy to use with lots of information for new start ups (like myself). Since its launch, Starling has been aiming to innovate. The issue was also escalated to a manager, who clearly did not read the entire email thread and made accusations against me which were false, trying to pass blame. Early on in the pandemic, I was offered a £1,000 credit facility for a fixed monthly payment (equivalent to Wonga/Payday loans in cost!!). Such a rubbish experience.I've raised a query as I wanted to transfer money to a foreign bank, apparently this fundamental feature is "under development" So as this feature is something fundamental to my business, as I need to pay suppliers, I wished to transfer the money that was easily transferred into the account back into my basic current account........if only it was that simple........ As I said getting money into the account easy, withdrawing your own money out of the account super hard!!!!!! I tried to compromise with them and asked that at least a couple of months of fees be waived (£60 per month), this was also declined by them. For other suggestions, there are now half yearly surveys of business bank accounts - as part of a regulatory requirement by CMA. The quick account opening process and easy-to-use mobile banking app were a hit with the Tide users providing feedback on Trustpilot, although some complained about slow response times when contacting customer support. Starling Bank: You can share your transaction feed with Xero instantly, from within the Starling Bank app, and in real time, making those daily reconciles easy and straightforward. CompareBanks™ and its authors are not liable for how information is used, nor for content and services on external websites. The information they required never seems to end. Tide offers 24/7 in-app support but its phone support is not 24/7. Unfortunately, my drivers license expired in January and my mobile phone broke and I have not able to access my account since March. Technology develops at a rapid pace and banks try to keep up. Morning received 2 payments last night as refund from on the beach since I received these payments I can not use my card or make transfers This is really worrying I have never had problem with tide I have tried messaging a few times with no reply can you please contact me 07763496173. Customers who are not based in the UK can apply provided their business is registered with Companies House. I would not recommend tide , your better off with a main stream bank , safer, even when it comes down to this government backed loan they have been feeding us rubbish week in and week out that they have run out of money and soon they will have funding , been listening to this for weeks and weeks and going into months . Helping the UK make informed banking decisions, Hello! Common sense should be utilised. Support does not seem to be fully trained. I would choose Starling over Tide due to the £85k protection. Starling Bank Review: The Verdict? They then told Trustpilot to take my review down as I was not a customer. Tide: Integrates with Xero and updates every two hours. The operator asked me to contact another department to finalise my application but after 2 days, still haven't contact me. IBANs and scheduled payments are due to be added to Tide’s service portfolio soon. Fee’s continued to accrue, transactions which should not have been authorised were coming out of the account and I was refused access to my account for 7 months as I was unable to verify my ID, which was impossible as the DVLA was closed and only printing licenses for key workers. smfh. Services offered by this provider may change over time. All customers receive the Mastercard wholesale rate. Tide fee ; Bank transfers to or from your Tide business account : £0.20 : Transfers between different Tide business accounts : Free : ATM withdrawals : £1 : Payments using your Tide card : Free : Cash deposits made at the Post Office : £1 : Cash deposits made at a PayPoint : 3% of the transaction value Tide has nearly 2,000 reviews on … Info here on integrating Starling Bank with Xero. Tide Platform Limited designs and operates the Tide website and app. Tide have one of the fastest customer on-boarding processes in the industry, no monthly or annual fee, and with our special offer you can get 1 year of free transfers. I have reviewed the wrong service.Apologies. Proceed with extreme caution. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Read opinions on bank accounts from people just like you. Read 1 more review about Tide Only the latest review will count in the company's TrustScore Brian Thompson 1 review. I'm trying to find a new bankI'm looking for a deal or offerI'm reading a bank reviewI'm reading a news storyI'm looking for specific informationI'm trying to compare banksI'm just browsingSomething else, I have read and agree to your privacy policy. Compare all of the latest bank deals and offers, plus the best bank account switching bonuses with cashback available today. Start typing to see results or hit ESC to close, Monzo Calls For Wider Availability Of Gambling Blocks, CheckMyFile Review – The Only Multi-Agency Credit Report, The best and easiest ways to make money online for free, NatWest Results – £351 Million Loss, Withdrawing From Ireland, HSBC closing 82 UK branches, streamlining others, Sale of used vehicles and heavy machinery. | Read 701-720 Reviews out of 6,358 Tide lied and said I was not a customer Accounts still on hold after 3weeks. This company showed me how it shouldn't be done. Check out what 6,358 people have written so far, and share your own experience. keep being fobbed off.Now in dialogue with Financial Conduct Authority.Absolutely appalling. Account-holders must also be over the age of 18 and have a valid UK phone number. Their support is non-existant and their staff are incompetent and refuse to take into consideration any other views but their own. Terrible especially in times like this when you need a reliable bank.After writing this feedback plus an internal complaint to take this to an ombudsman I got contacted by Tide late Monday evening and was told that this was an error on their side which then took another day to get resolved. Therefore I could not access my account at all. It might be that their system isn’t IPhone friendly or that the phone change was a bolt on but out of 70 apps it was the only one that I had a problem moving overIt’s a shame to have to give them a poor review and to probably move on as the basic product is good but they seem to have no back up, Seems there's a very rude person replying calling himself. Tide has an e-money licence issued by the Financial Conduct Authority (FCA) and complies with the rules set out by that licence. We review and present information on UK banks and our readers rate them based on their experiences. The primary focus of the company is to help business owners manage their money more time effectively. But Tide looks cool - you are being approved within hours and card posted within days so they are cool too Metro Bank telephone support and fraud prevention is quite good - constantly being notified when large sums of money being transferred, no need to use card readers - all new payee authentication done via mobile phone text message Countingup has an average rating of 4.6 out of 5 from more than 1,100 reviews on the App Store, while over on Google Play it has an average score of 4.7 out of 5 from around 650 Android app users. Our business account app is built for small businesses, sole traders, freelancers, entrepreneurs, contractors and … CompareBanks.co.uk is a journalistic website and we try and present accurate information at all times. The app itself has bookkeeping and invoicing functionality built in. Write a review Write a review Reviews 2,279 Write a review. Reader Rating 13 Votes. It's not help. | Read 1,781-1,800 Reviews out of 6,364 Check out what 6,364 people have written so far, and share your own experience. However, I need more time to test what this bank is all about. Tide is the business banking alternative that saves you time and money – so you can get back to doing what you love. However one feature it lacks is it does seem to be mobile only whereas with Tide, you can login via desktop as well as mobile. As of today’s date, I still don’t have access to my account and am unable to assess any of the transactions they ‘claim’ I owe them. Tide Platform Limited designs and operates the Tide website and app. Do not use this company. And now they are claiming not to be a bank. They offered £20 in compensation which never made it onto my account. Oh dear i think you should report tide bank for using your name, it must be well frustrating as I'm sure you had the name first. My house is called Tidebank but the banking app called Tide may be what you are referring to. However, in some cases certain info may not be 100% accurate due to a number of reasons, so we always suggest you do as much research as possible from a number of sources to come to an informed and reliable decision. If you do spot any inaccuracies or mistakes, please let us know via our contact page as we and our readers will really appreciate it.
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