Also their customer care executives do nof call back within 24 hours as they promose to their customers. This is not what good service is about! I feel like my right to chose has been robbed from me. It is always a different story with them and then they end by saying, " Someone with our department will be giving you a call either today or tomorrow." Or ebay or amazon. The end of June the washer quit working. I purchased a blu-ray 3D DVD player (model # BD H6500/ZA) over a year ago through Amazon. I called Samsung today and now they're claiming it's repairable and do not want to replace it. He also told me that within 24-28 hours Samsung will contact me with offers to accept: Worst customer service ever! She further told me that she submitted the above corrected amount & talked to the appropriate department (while I was waited online) and it was approved. Well I've been using samsung since they started I told my girl that samsung is the best phone to get they are the best I've still have and still using a galixy 3 I love it.but my girl got this j6 and the screen broke with one drop and it was her friend dropped it.now she bought at the same time insurance on it they put her threw a bunch of loops so she gave up on itfor a couple of months so she bought a new one now now I feel bad that for bringing her in the Samsung world here what should I do with this broken screen phone I can't take it in it cost $200 to fix it when we r still paying money on it what to do. I think this is totally unprofessional and I can say that if after all of this I get nothing because the company doesn't know what to tell the consumer and promises one thing then denies it I will take my complaint to the BBB and the local news in the Houston Texas market and I can assure you they do put these complaints on the news to help people like me. Please reach out to … Faulty product or been miss sold, then read on, Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. Don't trust this brand and one of the worst customer care service experience i never seen . I don't know what to do with it, i've on the phone with samsung for 2 days, nobody could help SAMSUNG, I have Samsung galaxy tablet with the return policy. No one contacted me. Copyright © 2012 - 2021, ReturnsAndRefunds.com. She promised to call me back later today and connect me to Case Management Department. I did. I have been waiting so long for a refund I will be in a nursing home before I get it, Samsung you are nothing but a group of unprofessional liars. I hate their customer service and never would be recommended to anyone!! After repeated arguments she connected me to her Supervisor Carl. Notre objectif est de fournir la meilleure expérience pour nos clients et nous là pour vous. I would like to use my manufacturer warranty which i was assured by nomorerack that it holds a 1 year warranty. In the evening after 10 calls, got in touch with customer service telephone support who said the phone is ready. Since I talked to you on July 13, 2018, there is no progress about the exchange of my Micro Oven Combination. If they are spending $10 or $100000... my samsung phone battery dosent last very long it fails at the most awkward times i thought it would be better than my iphone 5 but its not and it only 6 months old what can you do for me. My Refrigerator which was under warranty died on February 1st, Three Tech visits later it was pronounced not repairable. ). Unfortunately I didn't hit the mark with the gift. June 21, 2018: Bought a new fancy tv. They said 7 to 14 days today is day 9 and still no word . Let's everyone who had problems with these crooks file complaints with the FCC the FTC and the BBB. So about 10 service calls sending the unit in 5 times under warranty and they couldn't fix it now its out of warranty and they could care less. All merchandise returned to Samsung must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) They called me a few days later and said the part was on back order and I had the option of waiting for the part or getting a refund for the tv. Not receiving this money for a refrigerator that I purchase in August of last year and that cannot be ... them know that you have not followed through on issuing the refund. Samsung dont honor warranty refunds or replace a refurb is it a conn even after the scandal of s8. I have called them 5 additional times and have received 5 different explanations why my refund has not been processed. When turning on the device and checking the finger print scanner to input my prints it did the same thing of not reading the fingers and only allowed me to get up to 41% just once. I work in customer service so I try to be nice, because rude customers annoy me. They are screwed?. I have a Samsung dryer, purchased five months ago. Premium care tells me to send my phone to Plano Tx. I will get a different brand phone and return the replacement phone, although I'm expecting problems from Samsung doing that also. Bought Note Ultra. Earn more than ever when you shop Samsung. I thought I got a deal from our employee provided web portal during Black Friday sale. It's a piece of crap do not buy one. I NEED MY REFRIGERATOR!!! We purchased these headphones in January. I couldn't reach anybody at E Commerce for weeks I called their number and their recording just kept playing. I need to return the unopened Chromebook due to I received another one from a friend for my birthday .. Samsung Is Worst Company No Customer Care Supports To Customer ,no Dealer Supports . No email where I could easily send a picture illustrating the issue. Fast forward, still getting the run around as of today June 12th, still no phone. Since that time, every 5 to 10 days it just turns off without warning. Quick delivery...set broke after 4 hours. The phone reps try and talk like they are your best friend and are going to help you only to tell you that they will get back to you in 24-48 hours. A little further down the instructions it said for tv's over 37" not to take the serial data plate off of the back of the tv so I didn't. Samsung is trying to run out the 30 day clock so they can deny my refund. But mobeil display whites. Learn how you can save 10% Off on of smartphones, tablets, desktops and other home electronics. Calls back after a while, says part has been magically found and engineer will visit. Was told by repair facility that on third trip in my bluray player would not be sent back to a tech but rather he would automatically contact Samsung for an Accomodation which would result in an exchange. Investing your tax refund is a great way to increase your return. After Lowe's picked up the defective refrigerator, I get a text from Samsung that I need to remove the S/N label from old refrigerator. Now washer is not working properly (since 7/8/17)and they tell me I have to apply for refund which I did on 8/5/17. Each step took over 10 business days and I would have to call to see what the holdup was. This should have been supplied to them by Lowes when the first repairman was sent! However, many times the cel. Samsung assigned Repair Ticket and asked me to contact their repair service provider HNG Appliances, Tukwila, WA. I've asked for my money back or replacement within 30 days and they're telling me that somehow they haven't completed all the steps required for replacement. Premium care still to the day of this writing has not contacted me. I bought a Samsung tv and have tried to get it returned for a about three weeks and have spent hours waiting and talking to people from other countries that did not understand and me and I could not understand them. I have returned the phone with similar problem as other back in Dec. I am not refunded till now I cancelled the order on 13 June 2020. In 6 months my stove top has thrown codes and now heats to over 400 degrees on the outside. Talked to claims and refund department 4 times. Of course each time this happened was around the holidays, the latest being the weeks preceding Christmas. After repeated attempts to get a repair/ maintenance company, I failed. So Samsung is FORCING me to be a customer or be out the 1800 I paid for the TV that is not working properly and still under warranty. Udit. Faulty product or been miss sold, then read on, Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. Ans(vague): Maybe tomorrow I jumped through hoops to be placed on hold for literally (no exaggeration) hours on end just o be either hung up on or transferred. So can u give me a date and time, as to when to expect someone. DOP 8Nov2o16 Can I exchange or refund my Samsung galaxy A30 within 15 days of purchasing. ##- Please type your reply above this line -## My plan was to replace the rest of my appliances with Samsung products but that will certainly not be happening. Like craiglist. Me and my family have been a loyal Samsung customer for a very long time. I have been dealing with the same problem for 3 months now. please let me know what I need to do to return. Now a month later and several phone calls I get a lady from Samsung telling me that since I didn't keep it that would probably void my refund!! I have literally called every day twice a day. January 6th will be six months of dealing with this. On Saturday u said you would come and didn't, then said engineer busy, already has three appointments. I bought a matching washer and dryer set (waited 20+ years to get a nice matching set) the washer is on the list to be recalled ..(sooner or later-but till then i am scared to go to that end of the house when its in use!) I then get told they will send me acceptance documents. When??? And they answerd that its our internal matter you have nothing to do it i was surprised by this answer because they were trying to fool me. My tablet doesn't function like they say. Hi am sathish i bought a samsung led tv 32 f4100 from viveks showroom on 03/11/2013. They requested I send in the photos of the damage as well they asked for a full report from the service tech along with his pictures of the hose that came off and wanted copies of the damage estimate from the restoration company. Tried card in another device... nothing. I have Samsung on 7 mobile and want exchange from high capcity internal memory mobile 32gb & above. Send me a new one. I sent my phone for a repair they even charged me for it and they "lost" the phone. They also tried to tell me i my tv was out of warranty. Use our exclusive 31 Samsung promo codes for even more fantastic offers. Samsung keeps telling me that someone will call me back in 24-48 hours each time I call, but I never receive a call. Sonia gave me Refund Claim Ticket # 4147620560. Player worked for about 9 months or so as advertised. Horrible customer service, and junk appliances. I call every week or two and get the run-around. The USB has super small text/fonts...etc. Ans. If he had 3 appts why did u say he would come before 2 pm. Spent the entire morning with ur team. My phone did a factory reset on its own and they said that never happens. May 11, 2018: I think they are calling rather shouting for a class action suit. Advice welcomed. 4111111111), Your 10 digit phone number registered with Samsung without dash or parentheses (e.g. No one at Samsung will give me a date. It then begin to intermittently make a pop or spark type of noise and the screen would flash. They are cheap for a reason and they do not stand behind their products! Samsung Washer Recall List . I also discussed the same issue with many of Samsung Custimer care representitives but i got nothing And forget getting in touch with anyone in Refunds an Exchange Dept. I wish I could be refunded for that. At this point I'm livid. Samsung won't get that business. The phone starts by running slow and delayed. I want a refund so i can buy another product. Fridge stop working completely 7-3-2019. Other ways to earn. For 2 hours all I heard was they were sorry but it was not within their 15 days return policy. But, I've not receive anything yet. DE SAMSUNG. She informed that refund for only Base Purchase Price of $2,564.99 was submitted for approval. Samsung approved an exchange and I have been waiting five months now for the new TV. July 23, 2018: Make sure you have time to be on the phone for a while (1-2 hours) because it is a lengthly process to get what you want. Request anyone to let me know what to do and how do i proceed. Now I'm set for a 4th appointment to repair their POS TV. I have been told different stories of what's happening. He asked me to email receipts also to He assigned Ref # 5120809915. I was recommending this telephone to my husband, but not anymore. I feel sorry for anyone who has to go through what I have so far. What a joke! Whenever I call this number no one answers. As I have not got personal access to my company's accounts , I could not follow this up. Used OTA update... FAILED. The third time they said someone from the refund dept will call in 3 business days. We have been asking for a Return Merchandise Number for 8 days. Worst company. Jesus mentioned to personally follow it up internally and someone from Samsung will respond within 24-48 hours. He promised to will call me back himself on Mon, July 30, 2018 at about 09:00 AM Eastern (Noontime Pacific Time) and get the matter fully resolved. Plz understand that we paid 40,000 INR for this phone and its a huge investment and there were lots of hope when we bought this phone I had a respect for this brand but now, both the phone and the service that we received till date is pathetic and very poor. As of today date I still have no refund yet I am still waiting since July 2019 for this to be resolved. July 10, 2018: I was emailed the Refund Acceptance Document the same day. I had electricians over and they installed a new outlet - the dryer still did not work. I returned my phone end of JAN 2018 and it's almost April and still no refund. My plan was to replace my other appliances with Samsung as we have 3 tvs through Samsung. I had to mail some photos. So why was there a status report that he would come by 2 pm. *Please note: After you have selected your recall option, you must wait 5 minutes before you can use the Track Status function. Then due to a protection plan it had I was about to get refunded for groceries lost due to warming. She informed that refund for only Base Purchase Price of $2,564.99 was submitted for approval. They also offered me 1 month free again as well. They sent technicians out twice and both said it's the design, it doesn't work. Rhonda. According to the email, I was to receive a follow up email with the Refund Portal Link. Called him back, and he says someone will visit one of these days,as a part needs to be replaced, spare not available. I called the recall line that Samsung provided and verified that my washer was recalled. Manufactured defect detected 26DEC17. With no other options open to me and above 4 assurances I accepted exchange with a new unit. Where is my refund waited 3 months my lawyer will be taking any action to get it. I told them so if I don't accept the tv when they come to deliver what happens. It changes the load size to extra large as well. Or there's missing information to complete the refund. As of today, July 26, 2018 the above status remains unchanged. We have clarified our needs to their employee and talked only about displayed size, 55 inches, trust no one will think that they are billing for a different product. I purchased a Q7LED 55" that malfunctioned after 7 months. Sat of The weekend after thanksgiving I purchased a 75" 4K flat screen from Samsung. Your exchange process has begun." It was purchased through who have Not stood behind their/ your product. Awful experience. is there any any dam way my boyfriend and i to get our money back well samgsung to pay off my stupid galaxy s6 EDGE!!!!!!!! Would never, I mean never, purchase another Samsung appliance ever again! Bought a 65" Samsung Smart TV in early July. On not getting the above mentioned emails from Samsung I called Samsung and talked to Brenda. I wish I would have never sent the phone. Needless to say the phone went back in the box and I manned the phone line, hoping for some kind of resolution to these "repairs" made to my device. We initiated an exchange under the warranty provided by Samsung. We set up a service visit with samsungs repair company "service quick". The problem is I have all the songs that I am going to download. A couple weeks later I got a message saying there was no defect and they would be sending them back to me without repair. I suspect the technician will not be able to replace the burned door and the burned oven during his one visit! I got my Samsung Galaxy 7 I was due for a upgrade I have had Verizon but my boyfriend didn't I got the same for him.Verizon told me I would get a debit card for the cost of the phone which is 600.00.plus 50.00 off of my phone bill.it was a month and a half since I got it..please look into this for me...phone number 3863202047..waiting for a reply from you. The refund was pre approved, KW international is suppose to pick up TV and report to Samsung corp that they have TV in their possession with 48 hours of pick up and my refund would be deposited. 5 days later got repair center info. I was given four different stories with 4 different phone calls. They no longer offer refund. I had to call them and they informed me they could not find a repair man in my area.My only option was to take the unit back or request a refund. That is a laugh. Why it's manual process is beyond me. Bad service. They have absolutely no clue what customer service means. Happy to be a state employee. Cathy never called me back. Requirement Having frequent call drop. Notre objectif est de fournir la meilleure expérience pour nos clients et nous là pour vous. - In mid January 2018, I was approached my my accounts director who questioned why the refund was never submitted by Samsung!!! Image the nightmare trying to get tech support for such an item. Next they said I will get a refund.Several ticket numbers and much time on hold and I'm still waiting.Every time I call it's more lies and nonsense....been submitted will take 4 days.Next call more bull, will take 10 more business days....5more days, 4more days,never again! It is unused, intact and original packaging. (for picking up new unit from Samsung & installing it in place of the defective unit) for KW International but it was intractable. and we heard some mind blowing suggestions from him that the room is too big so that i have to purchase a 2 ton Ac . Slimy and underhanded. I will get an email someday when the refund will be processed. Guess what they said something like inattentive disconnect but that was bull. I also contacted with the head department and demanded for replace or refund but they denied and told me that they will try to repair my handset as soon as possible They emailed me return labels and I sent it to them. They transferred us to a case manager. There's more than one way to skin a cat! That was three years. Talked to Allen who connected me to Linda in Case Management Department who internally talked to higher management and Exchange Department and gave me RMA # 0728359092, authorization for return shipment by KW International. As such it's only fair that Samsung refund me what I paid for the unit, including sales tax and installation cost, NOT replacement. All SAMSUNG does is delay, delay, delay. Why is this taking so long? Sunday: Was amazed he'd send someone on Sunday, but obviously no! I'LL NEVER BUY ANYTHING FROM SAMSUNG AGAIN. It is Aug 16 and I still have not received the form, which supposedly would be emailed. When I called about the phone I was told they didn't have it. The TV was deleivered in two days, but we held off setting up the new TV till we could get a screen protector. Despite the email sent, again, no updates of my exchange status. Samsung Top Load Washer Problems . I purchased a Samsung TV model UN60H7150FXZA which I loved everything about it, but then it started getting burn spots. My Refrigerator which was under warranty died on February 1st, Three Tech visits later it was pronounced not repairable. Samsung's customer service is very disappointing to say the least. You only talked about refilling gas and made us wait daily. He said they look great but are very hit and miss. Finally called helpline, and was told will definitely be sending someone. It is heating a llot,it gets switched off frequently. Thanks for Your Service! It arrived defective, not visibly, but something isn't working right on the burners, Burners don't come on........with induction cookware........I was told when I called Samsung, 1-800 number I would be able to return within 30 days if I was not happy, ......it's defective .........nothing happening ....they won't allow return want to send a repair person.....that is not acceptable on a new stove, with box right beside it. Used the address in their Warranty Information Booklet AFTER confirming the ticket number. A class action law suit might work as well. So literally I am not able to use my phone since october 2017. Called Samsung "Executive Services" and was told no refund/replacement was possible -- they would instead repair the TV. When I have two other TVs by other brands much older and they work just fine I will never purchase anything by Samsung again. I called back and was told I would have to find my own repair tech and then that tech would have to contact Samsung for approval to do the repair. Maybe the attorney general should look into their deceptive practices when dealing with warranties. I called back asking if I could not cut the cord as I would be completely without a stove until I received my refund and could buy a new stove. So much for $900. The gentleman said NO as soon as it gets to their delivery warehouse they don't even have to unload it off the truck they can just return it. I'm not a repair technician but my guess would be it is just a belt. Been shifted from person to person, asked to send documents they then cannot find in my account, been put on hold for over 40 minutes only for them to hang up on me. In the meantime, my floors were being ripped up, the washer and dryer were in my garage and I am left with a mess. Contacted Samsung and it took them a week just to verify my purchase (thank God it was still under a 1 year warranty). I ordered a Samsung Galaxy Buds in May, 2019. Well, guess I had to tell this story somewhere so other people laugh, because that's the only thing left to do. I will be going further and have all the names of the individuals that have lied to me. and the box from their department has only the phone, no box, no accessories. 2. Purchased Samsung TabA on Jun6th,16, within a week time it got crashed. I would like to return my samsumg a31 which I bought on 20/08/2020. I've gone 7 weeks without my fridge being fixed. But I am not sure how to return this. I bought a samsung dishwasher in September 2019. I talked to my bank and I have enough documentation to do a fraudulent charge. Yes, telling me everything that I want to hear except when I can expect delivery of a phone that I have been waiting on for far too long! Does anybody have anything good to report regarding a Samsung return? I've been waiting longer for my refund than the machine has worked. NOT SO! How long does it take to send back a refund? It is soooo hard to stick to this when dealing with them. I have lost over $3,000 and use of oven and microwave for over 2 months. D. Mental stress, physical stress, time loss: Spending hours on the phone trying to get connected, repeating same story. it sucks so mmuch!! If you are dealing with this, please email me at [email protected], My samsung mobile j7 max return . SO then the refund process began. After three attempts and three months of repairs with the same fault still there, I demanded a new phone. Removing Serial No. Again i called 1-sam-sung customer care i explained about there is no electrical issue in my house. I would like to return my phone, as we all know about your battery problem in samsung phones. Their customer service is HORRIBLE! She mentioned Samsung will contact the Retailer Sears in spite of Samsung having Sears receipt which I had emailed to Samsung. I need my telephone like anybody else working all the time. This experience has horrible. DO NOT ORDER from their website or you will wait weeks to get a refund. I want to know when and how the refund will come ? Samsung was unable to provide repairs in my area (except once), did not honor June 18, 2018 Samsung Approved Money Refund nor later June 25, 2018 Samsung Approved Exchange Ticket . Also im not happy with my note10+ either. Those instructions would come within 24 to 48 hours. Doe), Votre nom enregistré auprès de Samsung (e.g. They now have the product I returned AND my money. We purchased a Samsung refrigerator, which I might add was over $2000 - not cheap but for once we didn't shop price and wanted something really nice. The TV was delivered but it wasn't the tv from AAFES it was the one from Samsung direct. In chronological order: I even had dropped the customer service email as I'm tired to keep calling all over again. Sent the following email today to Linda of Samsung Case Management Department to To my surprise Jesus mentioned that replacement unit (same model as existing) was not available as such KP International was never authorized to pick up new unit from Samsung. it seems like i burnt a lot of money and wasted a lot of time. The microwave oven I purchased has never worked from the day it was installed-- I'm getting the same run around other people posted here. No contact info provided. who said I would just be offered a refund of the price I paid instead of repair. I have called and sent e-mail after e-mail to no avail, they just keep saying no decision has been made on my claim. a representative was supposed send labels for me to mail it in, never received them.. I sent it in for a warranty repair on October 4. He then asked if I still had the unit (unbelievable) and I said no I sent it back to repair for 3rd time. I never received that email. • A higher model, if available and acceptable to me I finally sent them in on June 15th. I keep calling and am told That They are looking into it and will contact me and they never do. It is plain that Samsung only goal was to book the sale and not customer support. We bought an SUHD 65" 4K on 31DEC16. Is there any way i could make a bigger claim for not returning the money when they say.? I kept calling to get an ETA and was told, 30 minutes to and hour but no one ever showed. We will see. it's not even 1 yr old yet. It really is very sad and unjust. I have now filed a complaint with the BBB. Now we have no scratches on the tv,it is the lines on the screen, and the tech said it is a defective pixel, there is a 30 day return policy but we have yet been able to return the product, and take great offense to being blamed on damages by the hh Greg manager. Sincerly, James Santos U.S. army Veteran. I made them aware that I was recording the 3-way phone call. So it is possible to do with your company. And one day it totally stopped working. Worst still, I was also informed by one of the personnel that Samsung had some issues with their bank. bought a samsung note edge on 28th and noticed it faulty, visited a service center which does not exist, finally after three days visited one service center who guided me to one another one as the phone needed replacement. But the repair facility in New Jersey said I needed a new Repair Number so called Samsung again this time had to speak to a supervisor and was transferred to Executive Customer Relations Dept. One person will tell you one thing, and then another one tells you something totally different. Check out amazon. Also their custimer care executives do not care about thrir valuable customers they do nothing with your problem except telling you to keep patience. Samsung customer service rating 2.2 well that was generous.
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